Welcome to Harrow Flowers! By placing an order for flower delivery with us, either via our website or by other online means, you agree to abide by the following terms and conditions. These terms are intended to protect both you as the customer and Harrow Flowers as the service provider for online flower delivery in Harrow and the surrounding areas.
Please read these terms carefully before making a purchase. By confirming your order, you acknowledge that you have read, understood, and accept these terms in full.
Harrow Flowers offers online flower delivery services throughout Harrow and the surrounding areas, subject to local delivery availability. All products offered on our website are provided on the understanding that they are intended for personal use or gift delivery, not for resale unless otherwise specified.
These terms cover all customer transactions, queries, and deliveries across Harrow and the adjacent localities. Further service-specific details may be found on individual product pages or during the checkout process.
Customers can select floral products, specify delivery information, and complete online payment through the Harrow Flowers website. By submitting an order, you authorise Harrow Flowers to process your request and arrange for the delivery of the chosen goods.
Once your purchase is complete, you will receive an order confirmation outlining the details of your order. The order confirmation does not signify acceptance but confirms receipt of your order. Acceptance occurs once Harrow Flowers has verified availability and scheduled delivery.
If, for any reason, your order cannot be fulfilled as initially agreed (for example, product availability or incorrect delivery information), you will be notified as soon as possible and offered an alternative or a refund where appropriate.
You are responsible for ensuring that all information provided during the order process, especially recipient name, full address (including postcode), and contact details, are accurate and complete. Harrow Flowers accepts no liability if delivery is delayed or fails due to incorrect or incomplete information provided by the customer.
Floral products are subject to seasonal availability. Where necessary, Harrow Flowers reserves the right to substitute any item with another of equal or greater value and similar style and quality, especially where certain flowers or materials are unavailable. You will be informed of significant substitutions where possible, but minor substitutions may not be communicated in advance.
Delivery is available throughout Harrow and selected surrounding areas as indicated during checkout. Orders are delivered by hand by our team or trusted local partners to the delivery address provided.
Same-day and next-day delivery options are available on selected days and products; this information will be detailed at checkout. Delivery timings are not guaranteed unless explicitly stated in your order confirmation. Harrow Flowers strives to deliver within your chosen timeframe but accepts no liability for late deliveries due to unforeseen circumstances, such as adverse weather, road closures, or events beyond our control.
If a recipient is unavailable at the time of delivery, Harrow Flowers may leave the flowers in a safe location at the property or with a neighbor, and a notification card will be left. Where neither is possible, the delivery will be returned to our premises and redelivery options will be discussed with the customer. Additional delivery costs may apply in such instances.
All prices listed on the website are inclusive of VAT. Payment must be made in full at the time of ordering. Accepted methods of payment are specified during the online checkout process and may include major credit and debit cards, as well as secure online payment services.
Your payment will be processed securely, and you will receive an electronic confirmation once payment has been accepted. No order will be dispatched, nor will delivery be scheduled, until full payment has cleared. Harrow Flowers does not store your payment details after the transaction is complete.
Prices and delivery fees are subject to change at any time, but orders already placed and confirmed will not be affected by subsequent price changes.
If you wish to amend or cancel an order, please contact us as soon as possible. Orders for standard bouquets and arrangements can be cancelled or altered up to 24 hours before the agreed delivery date. For special orders, large events, or bespoke arrangements, a longer notice period may be required. Details of such requirements will be provided at the time of ordering.
Requests for changes or cancellations made after the specified period cannot be guaranteed and may incur charges up to the full value of the order, especially if production or delivery has already commenced. For cancelled orders that are eligible for a refund, Harrow Flowers will process the refund using the original payment method within 7 working days.
As flowers are perishable goods, we do not accept returns once a delivery has been made. If you are not satisfied with the condition of the flowers upon delivery, please contact us within 24 hours of receipt, including clear photographic evidence of the issue. Harrow Flowers will review your concern and, where justified, may offer a refund, partial refund, or replacement at our discretion. Our aim is to maintain the highest standards in floral quality and customer service for all flower delivery orders in Harrow.
Customers may add personal messages for inclusion with their flower delivery. Harrow Flowers reserves the right to withhold or edit any message that contains offensive, illegal, or otherwise inappropriate content. We accept no liability for any grammatical or spelling errors submitted by the customer.
You agree to use Harrow Flowers' services in accordance with all applicable laws and regulations. By placing an order, you verify that you are legally authorised to use any payment method(s) submitted and that you are responsible for maintaining the accuracy of all information you provide.
Harrow Flowers handles your personal information in accordance with our Privacy Policy and current data protection legislation. Information provided during the order process will only be used to process and deliver your order or to contact you regarding your purchase. For full privacy details, please refer to our published Privacy Policy.
To the fullest extent permitted by law, Harrow Flowers shall not be liable for any indirect, special, incidental, or consequential losses or damages arising from your use of our online flower delivery service in Harrow and the surrounding areas.
Our total liability for any claim arising from these terms, whether in contract, tort (including negligence), or otherwise, is limited to the value of the order concerned. This excludes liability for death or personal injury caused by our negligence or for any liability that cannot be excluded under applicable law.
Harrow Flowers shall not be accountable for failure to fulfil our obligations where such fulfilment is prevented by circumstances beyond reasonable control, including (but not limited to) floods, severe weather, fire, industrial disputes, or acts of governmental authorities.
All content available on the Harrow Flowers website, such as logo, images, and product descriptions, are protected by copyrights, trademarks, or other intellectual property laws.
No part of the website may be copied, reproduced, or used for commercial purposes without our prior written consent.
We always strive to provide an excellent customer experience. If you have any concerns or are dissatisfied with your order for any reason, please contact our customer service team. All complaints will be acknowledged promptly and dealt with fairly and confidentially.
These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. By using our services you agree to submit to the exclusive jurisdiction of the English courts.
If any part of these terms and conditions is declared invalid or unenforceable, the remaining terms will continue to apply. Harrow Flowers reserves the right to update or modify these terms at any time, with the latest version available to view on our website. Your continued use of our services after such changes expresses acceptance of those changes.
These terms apply to all Harrow Flowers' customers, including those in Harrow and the surrounding areas, in relation to all online flower delivery orders placed with us.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
