At Harrow Flowers, your satisfaction is at the heart of everything we do. As a trusted local florist serving Harrow households and businesses, we stand by a Fresh Flowers Guarantee. Our team sources the highest-quality blooms and arranges every bouquet with care; your flowers will arrive vibrant and beautiful, just as you expect.
If your flowers or arrangement arrive damaged, wilted, or otherwise not up to our standards, please contact us within 24 hours of delivery. Kindly provide photographs of the issue along with your order details. We understand how important it is for your gift or gesture to arrive in perfect condition, and we will act promptly to resolve the matter to your satisfaction.
Every bouquet we deliver comes with a freshness window of at least 5 days from the day of arrival, provided they are cared for according to the instructions included. If your flowers do not remain fresh within this period, get in touch and we will do our best to assist.
If your fresh flowers fall short of expectations or arrive damaged, you may request either a replacement bouquet or a full refund. Our process is simple:
A replacement arrangement will be hand-delivered at the earliest convenient time, or your payment will be refunded to your original method promptly. All returns or refunds are subject to our fair use policy and may require collection of the original bouquet.
At Harrow Flowers, we take all feedback seriously, whether it’s praise or constructive criticism. If you have a complaint about your order, our service, or any aspect of your experience, please reach out as soon as possible, ideally within 3 days of your order. All complaints are reviewed thoroughly by our customer care team. You will receive a personalised response and resolution proposal within 2 working days in most cases.
If you are not satisfied with our initial response, your concern will be escalated to a senior team member for further review and a final decision.
Your trust is very important to us. As Harrow's local florist, we pride ourselves on providing fresh, beautiful flowers and exceptional service to homes and businesses nearby. We value every customer and are dedicated to making sure your floral experience not only meets but exceeds your expectations every time you order from Harrow Flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
